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Old 19-11-2004, 18:22   #1
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CD-WOW and Customs?

are they customs friendly? my OFAH boxset seems to be taking it's time arriving.
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Old 19-11-2004, 18:25   #2
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Simple answer - yes they are customs friendly
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Old 19-11-2004, 19:13   #3
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Quote:
Originally Posted by Alan. b
Simple answer - yes they are customs friendly
Well sort of. I mailed them only yesterday about this and got this reply;

"You should not have to pay any duty on items ordered from us, if you find
that you have been charged we would be happy to refund you the amount by
e-voucher."

So it looks like if you do have to pay import duty, they will only refund the money via an e-voucher and not cold hard cash.

Jason
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Old 20-11-2004, 13:14   #4
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Hi

Just gone a £9.64 customs charge for a parcel from CD-WOW sent a copy of reciept ( will let you know their reply )

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Old 20-11-2004, 18:22   #5
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Hi

immediate response from cs-wow they are sending me sa voucher to cover the customs charge

smithy20
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Old 22-11-2004, 13:49   #6
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where can you use this e-voucher?
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Old 22-11-2004, 13:52   #7
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at CD-Wow

Last edited by Alan. b; 22-11-2004 at 19:21. Reason: to add affiliate link
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Old 06-12-2004, 20:41   #8
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Items over the £18 limit I find ship from customs friendly locations in Europe.

Certain R2 items are shipped from within the UK. For example the boxed Star Trek sets have been shipping from Middlesex. Perhaps it's because they can't source them cheap from outside the EU so they just go with regular UK sourced sets. They do get them far cheaper than anyone else though

Other expensive R2 and R1 items I've had ship from Douglas I think (Isle of Man).

Note that even R2 items would technically be subject to VAT/duty if they had shipped from HK, as they are entering the EU. I guess cd-wow get them shipped to Douglas and they ship from there?
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Old 06-12-2004, 20:52   #9
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Unhappy

Voucher never materialised

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Old 06-12-2004, 21:09   #10
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Quote:
Originally Posted by smithy20
Voucher never materialised

smithy20
Well e-mail them again!! Wheres your bottle!
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Old 06-12-2004, 22:33   #11
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i did ... NOTHING...
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Old 07-12-2004, 00:36   #12
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The last few items that i've bought from CD-Wow have had the price covered up with a small silver strip on the packaging.

Last edited by Alan. b; 07-12-2004 at 07:14. Reason: to add affiliate link
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Old 07-12-2004, 09:11   #13
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Quote:
Originally Posted by smithy20
i did ... NOTHING...
Your saying they are ignoring your e-mails?

I didn't think they would stoop that low. I still wouldn't give up until I got an answer off them though.
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