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Old 28-05-2005, 12:48   #221
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My refunds are still coming through, although not as quickly as the first one back in January. Not surprising, really, in view of the volume of enquiries they must be receiving.

I try to wait until I have a few to reclaim, to cut down on admin effort - mine as well as theirs! Last wrote to HMC&E on 16 May about five charges; got their letter today, agreeing to refund them. Now to write to Royal Mail.

In the meantime, I've had another four charges I will need to reclaim, and there is one more packet in the post that is over the limit on pre-discount price, so I'll wait to see what happens on that one.
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Old 30-05-2005, 08:34   #222
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Quote:
Originally Posted by Paul Moran
My refunds are still coming through, although not as quickly as the first one back in January. Not surprising, really, in view of the volume of enquiries they must be receiving.

I try to wait until I have a few to reclaim, to cut down on admin effort - mine as well as theirs! Last wrote to HMC&E on 16 May about five charges; got their letter today, agreeing to refund them. Now to write to Royal Mail.

In the meantime, I've had another four charges I will need to reclaim, and there is one more packet in the post that is over the limit on pre-discount price, so I'll wait to see what happens on that one.
That's strange as I am still receiving parcels from DVD Soon that should be charged and aren't. I wonder what is happening as it must be a reflection on the number of successful claims being received.
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Old 30-05-2005, 14:23   #223
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Anybody used Allposters (using their .co.uk domain) recently?
Placed an order with them which included VAT, so I assumed customs wouldn't be an issue, is that right?
Just emailed them for the 2nd time as it's been 6 weeks since placing the order and last time they said customs must have it.
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Old 31-05-2005, 00:03   #224
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Quote:
Originally Posted by HugoMorse
That's strange as I am still receiving parcels from DVD Soon that should be charged and aren't. I wonder what is happening as it must be a reflection on the number of successful claims being received.
It's the luck of the draw, I think. This year, I’ve had 25 packets from DVD Soon with declared values over the £18 limit. Five of them were not charged (four in a 10 day period 25 Jan - 3 Feb, and one on 16 May), so that’s a 20% escape rate. Two of the “not charged” packets would have been over the limit even after discount, so that helps to pay for the excess VAT on 5 packets which were properly charged (i.e. over the limit even after discount).
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Old 10-06-2005, 10:30   #225
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Update on ParcelForce's charging...

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We have two levels of clearance fee for import parcels. There is a charge of £13.50 for express parcels imported through the EMS (i.e. International Datapost equivalent) and GLS (i.e. Euro 48 equivalent) networks and also for high value standard parcels (valued at over €1000). For all other import parcels, an £8 charge will apply.

These clearance charges are only applied if a duty or tax is payable on the parcel.

Looks like they've dropped the mandatory £13.50 charge regardless of having anything to pay, you now only pay it if anything is due.

An improvement then, but the fee is still way too high


paul_caygill - can you update the first post to reflect this? (just delete this bit: "The £13.50 fee is also charged regardless of whether the item gets a Duty/VAT charge!!", and maybe adjust the >£2000 to >€1000 )
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Old 10-06-2005, 18:45   #226
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Quote:
Originally Posted by DeadKenny
paul_caygill - can you update the first post to reflect this? (just delete this bit: "The £13.50 fee is also charged regardless of whether the item gets a Duty/VAT charge!!", and maybe adjust the >£2000 to >€1000 )
Done - glad you told me what to write, I am too tired to think straight.
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Old 15-06-2005, 11:08   #227
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got a psp through from the us and the company marked it as childs toy £27 but i got the bill

£29.75 for customs vat
£13.50 royal mail clearence fee

is there any way i can get round this ?
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Old 15-06-2005, 17:34   #228
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Quote:
Originally Posted by marke
got a psp through from the us and the company marked it as childs toy £27 but i got the bill

£29.75 for customs vat
£13.50 royal mail clearence fee

is there any way i can get round this ?
Nope - the company marked down its true value. The rules are that they can inspect the package, and if they do not believe the value to be correct, rate it at the value they think it is worth and apply VAT and duty as applicable.
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Old 15-06-2005, 17:37   #229
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does it matter if its marked gift ?
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Old 15-06-2005, 17:39   #230
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Quote:
Originally Posted by marke
does it matter if its marked gift ?
Nope - that would just increase the limit from £18 to £36, and they never believe you when it comes from a company anyway.

Is a PSP worth more than £27 or £36?
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Old 15-06-2005, 17:45   #231
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ok i get what your saying but cant i claim now after as they dont know its a psp and the address on the sender end isnt a company ?
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Old 15-06-2005, 17:48   #232
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Quote:
Originally Posted by marke
ok i get what your saying but cant i claim now after as they dont know its a psp and the address on the sender end isnt a company ?
They will have inspected it! You don't think they just added a random charge on for a laugh! You took a trip of the wheel of HMC&E chance and lost.
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Old 16-06-2005, 11:39   #233
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To try it on when it's so blatently way over the price would be considered fraud most likely.

False declarations are illegal and besides customs are very aware of popular high value goods like PSPs and iPods, and are also aware of specific etailers who send these kinds of goods so they know what to look for. By law you have to pay VAT & duty. It's nice when we get away without being charged, but really we should be paying it.

P.S. Next time, don't use Parcel Force's express service . In fact don't use Parcel Force full stop. Or rather don't use a foreign service that will come into the UK via Parcel Force. I steer clear of companies that use any service that will involve PF and don't give an option of another service.

PF's express service means a huge £13.50 clearance fee (the regular PF service would have cost you £8), and any PF service I find gets an almost guaranteed hit. If it went through regular Royal Mail it would be far less likely to get hit. Even some of the other couriers get hit less than PF, but there is a higher risk than Royal Mail.
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Old 24-06-2005, 18:10   #234
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How do you know which services will turn into parcelforce when they arrive though?
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Old 22-07-2005, 17:08   #235
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hi all,

i was hoping somebody could help me out.. ive just got into my first customs charge... and im really confused... i bought a pair of second hand sunglasses from a guy based in the US on ebay and its taken ages for them to arrive.. today i get a card through my door saying there is a customs charge on them of £13.60!

can they charge on second hand sunglasses bought on ebay? and if yes, then the guy i bought them from shouldve mentioned this... they cost me £23.04 so i guess that's over the £18 limit but i didnt even think about it when buying from ebay and buying second hand... isnt the vat or whatever already paid on 2nd hand stuff?

so now ive gotta decide what to do next.. i havent picked it up yet and im not gonna pay the extra... as far as im concerned this is something the ebay seller shouldve been aware of and when he charged me p&p shouldve taken this into consideration..

he's said he's always sending stuff to the uk and doesnt want to pay the charge but will give me my money back if i return the sunglasses to sender...

is there anything esle i can do?
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Old 22-07-2005, 17:23   #236
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get them to put them down as a sample or a gift.

surprised about charging for 2nd hand though
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Old 22-07-2005, 17:37   #237
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are they allowed to charge for a pair of second hand sunglasses?
will it make a difference if it says gift?
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Old 22-07-2005, 17:40   #238
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"Second hand" makes no difference, about the only reference to it you will find in VAT law is the secondhand margin scheme for second handshops . The difference with saying its a gift: the difference is you would be lying .
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Old 22-07-2005, 17:58   #239
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Quote:
Originally Posted by Mr Nice
The difference with saying its a gift: the difference is you would be lying .
but the sender could miscalculate the worth of the item? its not much over that £18 anyway....... and wierdly, i wouldnt be lying now... me and the guy in the states have actually become quite friendly trying to sort this out as neither of us have had to deal with this kind of thng before... so it may well end up that it gets returned to him and he resends it to me as my friend and therefore saying its a gift is absolutely true!

it just means i have to wait even longer!
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Old 22-07-2005, 17:59   #240
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its sitting in my local sorting office... and the card i got through the door says it'll get returned to sender if not collected in 3 weeks... is there any way i can get them to send it back quicker than that?
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