Odd dispute with Amazon

[jockosjungle]

I had a Fire TV Box where the remote died, it was out of warranty so I asked if they could order me a new remote. They said they had none in stock but could swap the whole thing out and I'd return the old one free of charge.

At this point I was really impressed with their CS, the box turned up no problem! I sent the old one back.

Just checked what they did.

They charged me for a new box and refunded the original one, since the old card has expired they gave me £49 in vouchers and charged me £60 to my card.

THey don't seem to see the issue when I've e-mailed them.

I never gave them permission to do this. anything I can do?

[quagaar]

There's a contact us option somewhere (might be in the return/replace option of the order itself but can't remember exactly) to get them to call you back.

I had cause to speak to them recently when I received a damaged item which was in itself a replacement for something which never arrived...

Might be worth a go and much better than trying to resolve over email. In my experience the phone option was much more effective.

[jockosjungle]

Cheers I'll give that a go