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Old 27-10-2017, 14:18   #1161
craig1912
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Quote:
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Pretty sure their current adverts are saying BT Fibre ( presumably Infinity 1 ) is capped at 30GB
no- I have uncapped Infinity 1 but there is a capped version for £10pm less.
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Old 20-11-2017, 20:43   #1162
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Did anyone else get the email last week about the increase in prices, etc, offering to freeze your price if you agree a new contract but also allowing you to get out of the contract early?

Has anyone negotiated a good price, or change providers?

I'm paying for Infinity 2 but I'm rarely getting 70meg, even had an Openreach engineer out who tested the line and he said I'm around 400m from the exchange so if I'm getting 70 I should be happy with that. Thinking I might be better with Infinity 1 if I can get it cheaper, or bin them completely and go to Sky (who I have TV with).
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Old 20-11-2017, 22:18   #1163
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I got the email.
BTW - If your line can handle it then most infinity1 customers were offered free speed upgrades. I get the full 80/20 now for £35/pm inc line.
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Old 21-11-2017, 13:44   #1164
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I phoned up BT to see the best option considering I'm not often getting Inf2 speeds but they reckoned it'd be no cheaper going down to Inf1 for me and cheaper to freeze the existing price on an 18 month contract. Added BT Sports HD for three months, and I think it will be free for Inf2 customers from Jan (looking at the email I got).

The other option for me was to ditch BT and go to Sky for fibre and phone (which we don't use), but then having to pay for BT Sport through Sky as a non-BT customer would mean it's a lot more than the £3.75 a month I'm paying, plus we have two BT mobile SIMs for £12 a month each that are discounted from £16 because we're with BT, so they'd go up as well.
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Old 21-11-2017, 20:45   #1165
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I got the email.
BTW - If your line can handle it then most infinity1 customers were offered free speed upgrades. I get the full 80/20 now for £35/pm inc line.
£35 per month including line rental?

Why am I paying £20 more for Infinity 2
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Old 21-11-2017, 22:33   #1166
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Leave, join in your partners name. You give them 30 days notice today, join tomorrow as a new customer with all the great Black Friday deals and then just select to take over the line and it shouldn't even drop out for more than a few hours on the day of changeover.
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Old 22-11-2017, 08:03   #1167
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Not sure what is going on with my BT connection at the moment ...

Over the past week, I have woken up three times to find no internet connection ( wired nor WIFI). Restart the router makes no difference; have to restart the white VDSL modem as well.

Very odd.

That, along with the whole Inf2 customers being shafted over in favour of the Inf1 guys and that I have other means of watching BT Sport, is certainly making it tempting to leave.

Speaking of BT Sport ... BT Sport 2 was showing unencrypted on my Sky box last night. Pretty sure I haven't changed my subscription and it never used to clear ???

My last bill was £65 !!!!

Last edited by AdamBrunt; 22-11-2017 at 08:36.
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Old 22-11-2017, 08:25   #1168
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£35 per month including line rental?

Why am I paying £20 more for Infinity 2
Which is exactly what I said on the last page

https://forums.thedigitalfix.com/for...postcount=1143
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Old 22-11-2017, 08:39   #1169
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Which is exactly what I said on the last page

https://forums.thedigitalfix.com/for...postcount=1143
Was that an offer specific to your account ? Inf2 for £42 is way better than my current charge for Inf2.

Never mind - just found it on the my offers page.

Quite why existing customers have to search out such offers to get a better deal rather than get them automatically is anyone's guess.

Well that was easy ... 'upgraded' from unlimited Inf2 to unlimited Inf2 ( but now £16 less a month ) and my switch will happen tomorrow

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Old 22-11-2017, 09:43   #1170
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Was that an offer specific to your account ? Inf2 for £42 is way better than my current charge for Inf2.

Never mind - just found it on the my offers page.

Quite why existing customers have to search out such offers to get a better deal rather than get them automatically is anyone's guess.
Yeah. Normally have to threaten to leave to get a better deal although this one was shown in newspaper adverts.

Your post did make me check my account which hadn't had the discount applied

Just been on the phone to BT for 30 mins getting it resolved.
They didn't initially want to keep me on that deal which was 'no longer available'. I just mentioned they are contracted to provide it at that price, the 'just speak to my manager' card was played and it is quickly resolved.
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Old 22-11-2017, 20:41   #1171
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Quite why existing customers have to search out such offers to get a better deal rather than get them automatically is anyone's guess.

Well that was easy ... 'upgraded' from unlimited Inf2 to unlimited Inf2 ( but now £16 less a month ) and my switch will happen tomorrow
Same, thanks. I agree, would have been nice if when they sent me an email saying i’d been a loyal customer for over 1600 days that i could enjoy a reduced rate in my monthly premium, rather than a boost in my cloud data that ive never used.

I noticed it’s only 39.99 for the first 12 months but im happy with that.
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Old 22-11-2017, 21:25   #1172
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Same, thanks. I agree, would have been nice if when they sent me an email saying i’d been a loyal customer for over 1600 days that i could enjoy a reduced rate in my monthly premium, rather than a boost in my cloud data that ive never used.

I noticed it’s only 39.99 for the first 12 months but im happy with that.
And on the order confirmation page it says it is only a 12 month contract ( despite the offer page stating a higher monthly cost for the final 6 months )
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Old 22-11-2017, 22:58   #1173
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So how much have you guys got infinity 2 for? And bt sport? I got it for£3.75 a month but I've key had that flyer through the door offering it for free
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Old 22-11-2017, 23:17   #1174
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So how much have you guys got infinity 2 for? And bt sport? I got it for£3.75 a month but I've key had that flyer through the door offering it for free
Took up the offer in the 'my BT' section today as an existing Inf2 customer.

Should now be paying £40pm. I also, it seems, are paying £5pm currently for BT Sports HD pack.
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Old 23-11-2017, 07:58   #1175
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I also, it seems, are paying £5pm currently for BT Sports HD pack.
I cancelled that. I only used to get BT1 for free so don't know why they thought I would pay £5 for something I never use.
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Old 02-01-2018, 09:59   #1176
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Back with BT now after a short-lived time with Sky. Since having it installed, we've just left the new BT Smart Hub 6 in place and have been pleasantly surprised by its speed and wireless coverage.
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