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Old 05-05-2010, 22:09   #81
GarethH
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So why haven't they recalled the current discs. Surely all stock at play.com etc etc should be recalled?
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Old 05-05-2010, 23:19   #82
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HDMI 1.3 is supposed to have an auto lip synch function for those who don't know.
I think that it's only HDMI 1.3a that supports auto lip-sync correction, but it is really sloppily employed on some equipment. Example: I have a Pioneer PDP-428XD plasma (with HDMI 1.3a) a recent Marantz SR-6004 receiver (also with HDMI 1.3a) and a PS3 slim (again, with HDMI 1.3a); I've only managed to get auto lip-sync to work if I restrict the PS3 to 1080i output, so the receiver says "AUTO" when you push the lip-sync button. But it's not actually in-sync. Sound is usually still ahead of the picture, so either the plasma is giving the receiver an incorrect delay value, or the PS3 or receiver aren't properly interpreting it.

In other words, I don't think manufacturers take the auto lip-sync feature very seriously, which is a shame because it is the one thing that still irks me about HD. Despite having a fairly up-to-date home theatre, each Blu-ray disc seems to have a different delay. One can never just "set and forget", unfortunately.
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Old 06-05-2010, 00:35   #83
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On my last LCD (through my amp), I had lip synch issues and set my amps delay to 6ms to sort it. When I got my new plasma I had no such issues even though I never altered the 6ms setting (didn't need to).

So either HDMI 1.3 is working it's magic (my old LCD was 1.1 new plasma 1.3), or my new plasma needs the same delay (6ms) as my old LCD. (unlikey).

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Old 07-05-2010, 00:07   #84
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For the record, just tried my UK SPR and found no lip sync issues.

Skipped to chapter 15 and watched the dialogue closely. Then watched a few battle scenes later on. All fine for me, and believe me, I'm fussy to the point of being ridiculous.

Equipment is Panasonic DMP BD 50 player, connected by HDMI to a Sony HTSS 1300 amp.

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Old 12-05-2010, 19:24   #85
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Amazon US and UK have now withdrawn this disc from sale after Paramount publicly admitted that the sound problems are present . Expect details of a replacement programme soon.
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Old 12-05-2010, 19:37   #86
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From Digital Bits:

"Meanwhile, we also have an update today on Paramount and DreamWorks' Saving Private Ryan Blu-ray Disc. The studio has unofficially confirmed that there IS a sound sync issue on current copies, and Amazon has just temporarily pulled the disc from sale. We're told that the studio IS working on fixed discs for retail, and they're expected to soon announce a replacement plan for those who already have the bad copies."

Release date for the new issue is set as 18th May.
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Old 12-05-2010, 21:43   #87
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http://homecinema.thedigitalfix.co.u...ray-discs.html

Due to an audio synch error that occurred during Technicolor’s authoring process Paramount are recalling the Blu-ray edition of Saving Private Ryan recently released in North America, the UK and Benelux countries.

Technicolor has set up the following toll-free numbers for consumers who have already purchased the Saving Private Ryan Sapphire Series Blu-ray, which provides details on how they can receive a replacement copy—US and Canada: 888-370-8621, UK: 08000-852-613. Consumers can also return the Blu-ray to the stores where they purchased the product to receive a replacement. Technicolor expects to have replacement discs available at retail no later than Tuesday, May 18.
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Old 13-05-2010, 08:38   #88
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Anyone know how I can send mine back to Play without having to pay the return postage?
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Old 13-05-2010, 08:45   #89
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Anyone called the UK number yet?
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Old 13-05-2010, 08:48   #90
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I've just rung this morning.

You send an email to savingprivateryan.recall@technicolor.com stating your name and address details and attach proof of where it was bought. They will then send you out a pre-paid jiffy to return the faulty disc in exchange for the replacement.

Next Wednesday 19th is still the expected day for the reissue stock release.
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Old 13-05-2010, 12:24   #91
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How will we identify the new stock?
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Old 13-05-2010, 12:54   #92
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Bugger - bought my copy from Asda and threw the receipt away.
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Old 13-05-2010, 13:02   #93
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Anyone know how I can send mine back to Play without having to pay the return postage?
If you ring them up stating the reason your sending it back they will give you a returns authorisation number. Post it back recorded delivery and they will refund you the cost of the disc and the postage.
I spoke to Play this morning about this disc and it is out of stock - ie : it's been pulled due to the lyp sync errors
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Old 13-05-2010, 13:51   #94
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Quote:
Originally Posted by Faythur View Post
I've just rung this morning.

You send an email to savingprivateryan.recall@technicolor.com stating your name and address details and attach proof of where it was bought. They will then send you out a pre-paid jiffy to return the faulty disc in exchange for the replacement.

Next Wednesday 19th is still the expected day for the reissue stock release.
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Old 13-05-2010, 23:02   #95
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Originally Posted by GarethH View Post
How will we identify the new stock?


From the digital bits,

"Editor's Note: I've confirmed with Paramount that the corrected Blu-ray discs will have a YELLOW UPC code/symbol on the back. That's how you'll know you're getting the fixed Blu-ray. "

Last edited by Faythur; 13-05-2010 at 23:04.
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Old 13-05-2010, 23:10   #96
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Bugger - bought my copy from Asda and threw the receipt away.
I think I'd ring them for advice - I can't really see how they could refuse anyone when all discs are affected no matter where they were bought....

After all, you're going to have to send them your existing disc in the first instance to get it replaced, so why should it matter where/when it was bought?

Last edited by Faythur; 13-05-2010 at 23:12.
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Old 13-05-2010, 23:53   #97
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Most major stores are able to check what was sold on a particular day quite easily. If you go in and tell them what day you bought it, and roughly what time, they should be able to check that you're not fibbing. Take the card you bought it with too, just in case. I imagine they'll be able to print you out a duplicate receipt.

Last edited by downhillbiker; 13-05-2010 at 23:54.
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Old 13-05-2010, 23:53   #98
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Quote:
Originally Posted by Faythur View Post
I've just rung this morning.

You send an email to savingprivateryan.recall@technicolor.com stating your name and address details and attach proof of where it was bought. They will then send you out a pre-paid jiffy to return the faulty disc in exchange for the replacement.

Next Wednesday 19th is still the expected day for the reissue stock release.
cheers just fired mine off
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Old 14-05-2010, 06:19   #99
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Quote:
Originally Posted by Faythur View Post
I think I'd ring them for advice - I can't really see how they could refuse anyone when all discs are affected no matter where they were bought....

After all, you're going to have to send them your existing disc in the first instance to get it replaced, so why should it matter where/when it was bought?
When they replaced my Godfather the email said if you can't provide proof you have to send the disc back first. My Godfather Part II turned up before I sent the disc back as I emailed my order number.

I'm guessing its the same. I don't think you'll have any problems getting a replacement.
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Old 14-05-2010, 08:38   #100
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Made the bbc news did this

http://news.bbc.co.uk/1/hi/entertain...s/10113592.stm
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