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Old 04-08-2019, 18:26   #21
AdamBrunt
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That sounds like the same price BT Infinity customers pay.

Got an email asking me to extend my reduced rate, due to finish in October, but am very tempted to ditch BT - and their £70+ monthly bill - entirely.

Just working out where to go to instead
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Old 04-08-2019, 18:48   #22
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I left BT when I moved house to go to John Lewis on an introductory offer. It was basically Plusnet running things behind the scenes and rebranded.

It was a bit of a faff as the house had no telephone line installed so took a bit of time to get up and running. CS was decent keeping me informed most of the way with the odd prompt from me.

Switched from JL to Plusnet when my renewal came up, it was seamless. Paying half the price BT want for their top tier broadband, line rental and anytime phone calls. Had to use CS a couple of times but always got a decent response from someone who is in the UK, knowledgeable and not reading off some checksheet.
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Old 04-08-2019, 19:32   #23
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Quote:
Originally Posted by AdamBrunt View Post
That sounds like the same price BT Infinity customers pay.

Got an email asking me to extend my reduced rate, due to finish in October, but am very tempted to ditch BT - and their £70+ monthly bill - entirely.

Just working out where to go to instead
I'm paying £27.50 a month including line rental for their Infinity 2 fibre (unlimited fibre extra), plus now £12.49 a month for BT Sports in HD on my Sky box. That's definately cheaper than when I was paying £70 for Infinity 2 and Sport HD through BT, and BT Sports HD through Sky is usually 30 quid.
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Old 05-08-2019, 21:49   #24
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On my last bill, I paid £59 for "broadband and calls" ( Superfast Fibre 2 Unlimited ), £6 for "BT Sport Lite" ( on Sky ) & £6.50 for "BT Sport HD pack"
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Old 14-09-2019, 16:45   #25
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Got a letter from BT this week reminding me my cheap BT Sport was ending soon.

Served as a reminder to phone them up to tell them I won't be renewing at their £75+ per month when I can get the same thing from Plus.net for £35
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Old 16-09-2019, 19:18   #26
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Result ... a quick ( well 20 minutes ) call to BT and my crazy monthly bill ( which never normally goes below £70-80pm ) is now £38pm for the same package ( unlimited Fibre 2 and BT Sport HD ). That's less than Plus.net and without the hassle of switching

Last edited by AdamBrunt; 16-09-2019 at 19:19.
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Old 17-09-2019, 08:43   #27
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You did well! I couldn't get any decent discount when I phoned to cancel bt!
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Old 17-09-2019, 08:51   #28
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It probably helped that I (a) mentioned that I was thinking of leaving anyway and (b) pointed out that I knew for a fact we could get a similar price from Plus.net
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Old 17-09-2019, 22:45   #29
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Yeh I basically got told to F myself when I phoned them and told to go elsewhere as obviously they didn't do good deals for not new customers. The guy who phoned a week later to beg me to come back had a different tune though
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Old 21-09-2019, 12:09   #30
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Just phoned plus.net as my contract has expired. On hold for 15 minutes, only to be told I had gone through to the wrong department. The options were either new customers, or customer services. Silly me - of course, I'm a new customer... another 10 minutes on hold...
Obviously no 'new customer' deal, but they wouldn't budge on £28.49 a month for their cheapest fibre package. Nothing for loyalty. Said about moving, and he said he could pass me back to customer services...
I know no-one likes working on telephones on a weekend, and call centre is crap money, but the whole experience of ringing them was awful.

Edit: I felt like throwing their customer services dept a frustrated email. "...and heres an email from Mr Annoyed from Essex."
However, they only accept phone calls (another 15 mins on hold) or live chats (probably to the same guy I spoke to...)
Grr!

Edit 2: resolver.co.uk doesn't like them either...
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A note about Plusnet:
Please be aware that in our experience Plusnet have a poor record of responding effectively to customer service complaints.

Last edited by Chris Locke; 21-09-2019 at 12:25.
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Old 21-09-2019, 18:38   #31
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"you get what you pay for.."
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Old 21-09-2019, 19:35   #32
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A customer is a customer though - whether they spend a £1 or £10,000. Why spend millions on advertising, if they're not willing to spend a bit more on customer service, keeping their existing customers. Although yes, I do appreciate that if I only spent £5 on a cheap ISP, they're not going to be top-notch.
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Old 24-09-2019, 10:25   #33
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Quote:
Originally Posted by Chris Locke View Post
A customer is a customer though - whether they spend a £1 or £10,000. Why spend millions on advertising, if they're not willing to spend a bit more on customer service, keeping their existing customers. Although yes, I do appreciate that if I only spent £5 on a cheap ISP, they're not going to be top-notch.
Be wary of when/if you leave as they keep sending bills to customers after leaving. I left after my 18 months (service dropped the last month) and they sent a bill the day after migration last week for this month when I am not with them. Doing a Google search, they did this in 2018 to many customers who leaved and sent debt collectors for non-existent service and received several Offcom fines. I'm hoping their poor customer services have finally sorted out these phantom bills. Save all your correspondence with them too.
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Old 24-09-2019, 10:49   #34
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Thanks! WIll keep an eye out...
I'm on direct debit, so will ensure that gets cancelled. They can send bills, but they won't receive payment.
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Old 25-09-2019, 11:33   #35
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I cancelled my direct debit which was prior to new bills being issued which they told me to ignore. Seems that they always have issues with their billing system
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