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Old 23-09-2004, 10:27   #1
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Help: I've Just bought 2 Home Cinema Systems

At the start of this month my Home Cinema system decided to die on me, so I thought I would treat myself to a new one.

I decided to go for a Sony HTP 1100 from Superfi.co.uk for the what I thought was reasonable price of £199.

This was ordered on the 10th of this month. Yesterday 12 days later it had still not been dispatched.

I then decided to make the trip around my local Currys, Dixons etc to see if I could pick one up from there which I managed to do, getting myself a Panasonic SLDT 110 for the same price as the Sony.
So last night I cancelled the order for the Sony from Superfi as I have no real need for 2 systems. However I've just checked my Superfi account and they have dispatched my order today.

Out of the two systems I think I'd rather keep the Sony as it is Multi region and the Panasonic seems to be a bit of a blighter to make multi region.

How do I stand with the Panasonic? Can I take it back to my local Currys for a refund? Will they even refund me or give me store credit which is something I don't really need.
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Old 23-09-2004, 10:44   #2
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You have no right to a refund from Currys or store credit. Have you taken the Panasonic out of the box? If you have not, you could bring it back and ask them if it is possible to return the item as you bought it for a present for someone but they already had a system. They are not obliged to take it back and you are relying on the good will of Currys.

You can return the Sony to Superfi under the Distance Selling Regulations. It looks as if you will have to pay for return and they will not refund you the original P&P.

Moral here is be patient or cancel before you go to a shop to buy another item.

You can make the Panasonic Multiregion with the use of a chipped remote control. Forum sponsor www.dvdchips.co.uk do one.
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Old 23-09-2004, 10:50   #3
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ive just checked the piece of paper thing that came with my reciept from currys and they will take it back within 7 days if your not happy with the item. as long as its unused. which mine isnt but i suppose its worth a try anyway
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Old 23-09-2004, 12:05   #4
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Then you will get absolutley nowhere with them on this and are wasting your petrol (or diesel) going there. Item MUST be sealed and unused.
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Old 23-09-2004, 21:09   #5
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how can you tell if you are happy with the item without testing it - in other words, we will print rubbish on the reciept that sounds good but means nothing
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Old 23-09-2004, 21:45   #6
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Quote:
Originally Posted by jester
Then you will get absolutley nowhere with them on this and are wasting your petrol (or diesel) going there. Item MUST be sealed and unused.
Not entirely true as I bought a DAB hifi system from them on Bank Holiday Monday and after getting it home the radio reception was terrible even though my Evoke 1 was perfect.
Took it back on the Thursday all unpacked and used but packed back as best I could. He went on about did I check I could get reception in my area etc and took it back no problems even though the box would not shut properly.
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Old 24-09-2004, 08:04   #7
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But thats a different scenario to what billyblockhead was saying. You took your item back as it would not work properly (bad reception) when other equipment worked fine.

Billyblockhead was referring to Currys T&C about returning an item you no longer want but have not opened.
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Old 24-09-2004, 08:19   #8
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jester,

when i worked at dixons, if an item was brought back in it's box and packed fairly well, it was refunded, just goes back into the back of the store and depending on the packaging, may either go on display or be reduced.

They will refund it mate

Dan
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Old 24-09-2004, 08:20   #9
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I think he has opened it and used it
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Old 24-09-2004, 11:59   #10
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the dvd has only been opened to set it up, i played about 2 minutes of a disc to test if it worked.

i rang currys yesterday and they basically told me to get lost as there was no way they could refund if it had been opened or used. even though the box the speakers came in had already been opened and some of the packaging was missing. this is even noted on my recipt.
they said they couldnt swap it for anything else either. ive resigned to sticking it on ebay and hoping i get near the money i paid for it
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Old 24-09-2004, 14:17   #11
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curries/pc world/dixons group are pretty bad at returns/refunds in general. i remember a few years back i wanted to swap a video recorder i bought for a better model, the guy wouldn't have it. best try using a good credit card company and get them to sort out refunds, barclaycard is pretty good at that. charlie.
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Old 24-09-2004, 15:30   #12
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But you are not legally entitled to a refund therefore all this talk about going to your credit card company is just nonsense.
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Old 24-09-2004, 17:38   #13
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Quote:
Originally Posted by billyblockhead
i rang currys yesterday and they basically told me to get lost as there was no way they could refund if it had been opened or used.
Told you
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Old 24-09-2004, 19:46   #14
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We have had 2 Panasonic home cinema systems in the last few years and they are easier AFAIK than the Sony ones to make multi region. We just got a disc for the first one and a remote for the second from dvdchips. Only cost about £25
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Old 24-09-2004, 19:55   #15
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Quote:
Originally Posted by csf
curries/pc world/dixons group are pretty bad at returns/refunds in general. i remember a few years back i wanted to swap a video recorder i bought for a better model, the guy wouldn't have it. best try using a good credit card company and get them to sort out refunds, barclaycard is pretty good at that. charlie.
eh? And what should he say to them? I bought something, used it, decided I didn't want it any more and the shop won't refund me, although its perfectly legal for them to do so, will you do a chargeback for me?
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Old 24-09-2004, 21:52   #16
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Just take it back and try your best. It's worth a shot anyway
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Old 26-09-2004, 11:24   #17
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Quote:
Originally Posted by Herbal
Just take it back and try your best. It's worth a shot anyway
Very good advice when you know that you have about a less than zero chance of getting your money back.

I bought a video player a few years back from me local Dixons. I decided to take it back after a few days because it wasn't doing what I wanted it to. I already knew that Dixons/Curry's etc were aholes for taking things back but decided to try my luck. The store manager umm'ed and are'd and even unpacked the machine and connected it up to a tv to check the machine, but he set it up wrong and found it didn't work so gave me a refund. Lucky I suppose.

But like Herbal said just take it back and try your best, ya never know luck might be on your side.

Andrew
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Old 26-09-2004, 12:01   #18
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if it has been more than 7 days just tell them you have been on holiday

it is worth a try than just sitting there wondering "what if i had done this & that"
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Old 27-09-2004, 13:04   #19
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Well im off to try and take it back today to see what they say. i have noticed that the subwoofer has been a bit scuffed at the bottom, which i could use as an excuse. This is not my doing as its been sat on nice soft carpet.

There is a note on my receipt stating that the box the speakers came in had already been opened, which it had, and been resealed with brown parcel tape.

I'll let you know how it goes. Even if i get store credit its better than nothing.
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Old 27-09-2004, 15:38   #20
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all went well as I managed to get a full refund off them, albeit by lying about it and saying it was a gift that i couldnt give to someone with scuffed up speakers
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