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Old 03-08-2004, 18:50   #1
megatron
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Does Amazon.co.jp reply to english emails?

Recieved a damaged item and need to return it. Do they have someone that replies to english emails and what is the email addy?

Also I got hit with a customs charge on this order. Would I be expected to pay for it again if I can get an exchange?

Last edited by megatron; 03-08-2004 at 18:58.
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Old 03-08-2004, 19:47   #2
charlie angel
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Taken from their customer service page -

If you need help but can't find the information you need in the Help department or Your Account, you are welcome to send an e-mail message in English to english@amazon.co.jp. We will respond to your question in English.

No idea about the customs question though, sorry.

Last edited by charlie angel; 03-08-2004 at 19:47.
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Old 03-08-2004, 19:49   #3
megatron
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Thanks. Was going round in circles looking for that addy.
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