Go Back   Forums @ The Digital Fix > Shopping and Money Forums > Suppliers and Shopping Forum

Reply
 
Thread Tools Display Modes
Old 21-05-2013, 19:33   #1
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
Another Ebay woes question - Buyer annoyed broken ipod was broken

Hi All

After some advice, never had an ebay dispute before.

I sold an old 80gb Ipod, it was broken. I listed it as broken or spares and said in my description that I didn't think it could be repaired and was probably only good for some spares. I smashed the screen, made a hash of mending it, I said I didn't think anything was wrong with the battery or HDD. I also said no returns.

Sold it for £31, buyer paid and I sent.

He's come back today and wanted to return it, he says that he cannot repair it and wants his money back.

He has raised dispute.

It is clear that this guy has decided that he could get a bargain by buying up broken ipods and doing a minor repair (like fitting a new screen). This one cannot be repaired and he just sends them back.

Anyone got any experience of this issue or issues with the resolution centre.

I just stated my case in response, as a gesture of goodwill I offered a partial refund less a £15 restocking and inconvenience fee.

I have a 100% positive feedback of 184, so a neg from this guy isn't going to kill me, I'm going to get negged no matter what I do.

Any thoughts?

Thanks

R

PS. Do people still say negged?
jockosjungle is offline   Reply With Quote
Old 22-05-2013, 01:49   #2
Reverend Scapegoat
Trusted User
 
Reverend Scapegoat's Avatar
 
Join Date: Jan 2001
Location: Glasgow, Scotland
Posts: 2,672
Thanks: 51
Thanked 41 Times in 18 Posts
Screw him. You stated clearly what he was buying, he's trying to gyp you.
Don't refund him - Email eBay and explain, and respond to the neg if he has the nerve to do so.
Reverend Scapegoat is offline   Reply With Quote
Old 22-05-2013, 07:33   #3
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
Thanks, yes its fairly obvious that he is trying it on.

I'm struggling to not be sarcastic in my replies, I said it was probably unrepairable and his issue seems to be he has received an ipod that is unrepairable. Want to sound professional when ebay come to settle the dispute though, but the only way I'd refund would be if he returned it and it wasn;t broken and worked fine.

Well he raised a dispute which I responded to. He seems to know what he is doing and his complaint seems to be that I didn't list exactly what the problem was. I should have said it had a faulty screen connector on the motherboard.

Had it been an easy thing to fix, I would have done so myself.

But heard horror stories of them siding with the buyer on things like this. So am a little concerned

R
jockosjungle is offline   Reply With Quote
Old 22-05-2013, 08:35   #4
Andy
Logomotive
 
Join Date: Jun 2000
Location: Sin City
Posts: 1,956
Thanks: 2
Thanked 9 Times in 6 Posts
I sold an old iphone and listed it as damaged/spares - I think he's trying it on and trying to bend the rules to suit himself here.

You're no expert, no where under ebay rules does it say you have to explain the fault exactly, I'm no techie so you just say damaged... he bought it knowing this and no w decided he doesn't want it.

Email ebay and explain, don't offer him a refund, it's his mistake if he can't fix it, not yours for selling a damaged item (which you clearly explained as such).
Andy is offline   Reply With Quote
Old 22-05-2013, 13:45   #5
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
Thanks Andy, looking into it, it apparently needs to be significantly not as described. So as far as the rules go, I sold a broken ipod, a broken ipod was received.
jockosjungle is offline   Reply With Quote
Old 22-05-2013, 14:21   #6
Andy
Logomotive
 
Join Date: Jun 2000
Location: Sin City
Posts: 1,956
Thanks: 2
Thanked 9 Times in 6 Posts
Indeed, stick to your guns, I don't think he can even leave you negative feedback anymore. I think you'll be fine, guy's a class A muppet.
Andy is offline   Reply With Quote
Old 22-05-2013, 16:48   #7
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
Well his latest comments to my 1000 character reply is that he wants a refund and a bit of profanity mixed in.
jockosjungle is offline   Reply With Quote
Old 22-05-2013, 17:09   #8
hookbeak
Poor, poor you.
 
hookbeak's Avatar
 
Join Date: Nov 2000
Location: Beverley, UK
Posts: 9,091
Thanks: 90
Thanked 199 Times in 132 Posts
Another Ebay woes question - Buyer annoyed broken ipod was broken

If he paid by PayPal they will probably refund him no matter what.
hookbeak is offline   Reply With Quote
Old 30-05-2013, 18:11   #9
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
Well after his many responses asking for a refund and my eloquent replies to him, we were getting nowhere so I escalated it to ebay to make a decision. Common sense prevailed and they sided with me.

Apparently if a broken ipod that can't be repaired, cannot be repaired, then that is the item described correctly.

So its probably took about 4 hours of my time, but at least I won
jockosjungle is offline   Reply With Quote
Thanked once by:
driver8 (12-06-2013)
Old 30-05-2013, 20:50   #10
alsemail
Bibble....
 
alsemail's Avatar
 
Join Date: Sep 2006
Posts: 7,232
Thanks: 1,294
Thanked 873 Times in 485 Posts
ebay and paypal in common sense shocker.

I'm surprised you didn't get screwed over as that's what normally happens.
alsemail is offline   Reply With Quote
Old 31-05-2013, 19:49   #11
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
I was surprised as well, apparently he wasn't covered by buyer protection.
jockosjungle is offline   Reply With Quote
Old 01-06-2013, 14:49   #12
Ratfink
Cranky ol' dog
 
Ratfink's Avatar
 
Join Date: Nov 2005
Location: a 42nd St. fleapit XBL: Martyrs
Posts: 7,164
Thanks: 202
Thanked 685 Times in 303 Posts
What a satisfying outcome! Well done, chap. And well done for being the civil one throughout too.
Ratfink is offline   Reply With Quote
Old 03-06-2013, 13:01   #13
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
Thanks, tbh I imagine 9/10 a seller would back down and have given a refund, I'll know for next time to stand my ground. But in over 300 transactions I don't think it ever happened before
jockosjungle is offline   Reply With Quote
Old 04-06-2013, 07:07   #14
qpw3141
Unregistered user
 
Join Date: Mar 2004
Posts: 1,893
Thanks: 76
Thanked 48 Times in 24 Posts
When I saw this thread had popped back to life I thought for one awful moment that I was going to read he was taking you to the small claims court. He sounds that sort.
qpw3141 is offline   Reply With Quote
Old 04-06-2013, 09:40   #15
jockosjungle
Alone in the Atlantic
 
Join Date: Feb 2001
Location: Falkland Islands
Posts: 24,126
Thanks: 291
Thanked 1,313 Times in 925 Posts
Maybe that is his next step.
jockosjungle is offline   Reply With Quote
Old 04-06-2013, 10:15   #16
Q
Yee Ol Forum Pirate Ahhhh
 
Join Date: Jan 2001
Location: LONDON
Posts: 10,196
Thanks: 19
Thanked 429 Times in 380 Posts
Re: Another Ebay woes question - Buyer annoyed broken ipod was broken

Quote:
Originally Posted by rbullivant View Post
Maybe that is his next step.
Doesnt it cost £30 to file a small claims though?
Q is offline   Reply With Quote
Old 04-06-2013, 10:49   #17
dbilsborough
Having a mid-life crisis
 
dbilsborough's Avatar
 
Join Date: Aug 2000
Location: Blackpool
Posts: 3,861
Thanks: 870
Thanked 1,108 Times in 358 Posts
I sold a broken camera lens with a massive red bit of text saying it was broken and for spares or repair.

Paypal refunded the buyer even before he returned the lens....
dbilsborough is offline   Reply With Quote
Old 12-06-2013, 13:23   #18
jerl100
xbl/psn: khasar
 
Join Date: Nov 2002
Location: The Emirates
Posts: 1,737
Thanks: 29
Thanked 40 Times in 14 Posts
Sold a zelda gamecube game as in perfect condition as it was new and sealed. Buyer argued that it wasn't as perfect as he had wanted as there was a 2mm tear in the wrapper. I argued that I hadn't sold the wrapper and that the game inside was in perfect condition as per the description. EBay sided with the buyer. And because I disputed it, you don't get fees back either. Joke!
jerl100 is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Has someone broken ebay? Flyer Suppliers and Shopping Forum 6 11-03-2009 07:27
iPod shuffle has broken my PC scooobydont Computing Forum 5 04-02-2009 08:46

All times are GMT. The time now is 02:06.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2021, vBulletin Solutions, Inc.qq
Copyright ©2000 - 2021 Network N Ltd.