Can someone please help me with a dispute?

lip_13 · 12-05-2008, 17:07

Right, at the weekend I sold off some old computer parts that I didn't need anymore. One of these bits was a LCD monitor. I delivered the monitor to the seller today. The monitor has a slightly loose power button on the front of the panel which I honestly forgot to mention as it doesn't stop you from turning the monitor on and off. It sometimes gets stuck but it takes a second to pull back out again so you can use it. I've just received an email from the seller telling me that the switch is faulty and they want me to go and collect the monitor from them and refund them their money. I sent a message back explaining that this does not limit the functionality of the monitor and that to just pull it back out and push it again again. The seller sent me back a message saying "it is stuck,and it takes several minutes of effort to switch it on and again ages to switch it off" which is rubbish as this is not the case at all. Where does this leave me?? I could try offering the seller a discount but I am loathe to do this as there is nothing wrong with the monitor or its function and I definitely don't want to have to drive across London to go and pick it up. What options do I have?

Guest 912 · 12-05-2008, 17:10

You said you "forgot" to mention it, which to me implies you knew about the fault.

You need to do the right thing here, and refund.

Arthur Fowler · 12-05-2008, 17:12

Quote:

Originally Posted by puddleduck

You need to do the right thing here, and refund.

I agree.

lip_13 · 12-05-2008, 17:21

I don't consider it as a fault as it doesn't affect turning it on and off and I don't like the insinuation that I lied. Am I obligatged to collect the item?

Arthur Fowler · 12-05-2008, 17:23

Unless you stated that the on/off switch was temperamental I would have expected it to work perfectly.

No, you don't have to collect it, you can arrange for a courier to collect it, but either way I'm afraid that it is your responsibility.

lip_13 · 12-05-2008, 17:27

Do I also have to refund the cost of original delivery?

dvds2000 · 12-05-2008, 20:13

yes, why should the buyer be out of pocket?

having said that, if you let him dispute you through paypal, he will only get the item cost back, and have to send back at his expense, not that I think you should do that

alsemail · 12-05-2008, 23:40

You gave an incorrect description of the item by not declaring a problem with it.

If you wish to think of yourself as a decent and honest ebayer then the buyer should receive a full refund on the entire transaction.
Why should the buyer be out of pocket for you not describing an items correct condition, unintentional or otherwise?

lip_13 · 13-05-2008, 10:24

They're not. I collected the monitor and gave a full refund last night

Arthur Fowler · 13-05-2008, 11:15

Good man

JOV · 13-05-2008, 22:19

Lip more sellers should be like you and e-bay would be a better place.