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Old 08-11-2007, 14:09   #1
Wendelius
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Question GHIII Ebay dispute with FutureplayUK. When to accept the dispute?

Hi,

I don't have any experience with eBay dispputes (lucky me) and was hoping you could help me with how to proceed here.

A seller sent me PGR4 instead of Guitar Hero III for the 360. He agreed to refund and the game was returned to him today.

Then I got the following eBay message:

Quote:
Dispute status: Your action needed.
eBay user futureplayuk has told us that you have mutually agreed not to complete this transaction or that you are returning the item.

If you confirm that you have agreed not to complete the transaction or that you are returning the item , you will release the seller from any obligations they may have to you. eBay will not take any action against your account because of this.

Please note: Both you and the seller will still be able to leave feedback for each other regarding this transaction.

How would you like to respond?
* I agreed not to complete this transaction and/or return the item.
The seller will be eligible for a refund of their eBay fees.

* We have not made an agreement to cancel this transaction.
The seller will NOT be eligible for a refund of their eBay fees.
The bold bit is what worries me. If I agree to the dispute, do I still have any recourse should the seller not refund me?

Wendelius

Last edited by Wendelius; 08-11-2007 at 14:10.
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Old 08-11-2007, 14:12   #2
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I think he still has to refund you. You cannot sign away statutory rights, I believe that this is worded so that he is released from his side of the contract. i.e. to supply the items stated.
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Old 08-11-2007, 14:16   #3
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Thanks.

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Old 08-11-2007, 14:18   #4
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Its purely so the seller can get (some of) his fees back.
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Old 08-11-2007, 14:31   #5
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It's just so he can reclaim his ebay fees.

I would wait until you have the refund before confirming the transaction is closed.
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Old 08-11-2007, 18:07   #6
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Thanks again. The seller refunded me, I closed the dispute and left negative but factual feedback (ie not aggressive and mentioned the refund).

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Old 08-11-2007, 18:56   #7
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So very classy.

My feedback: Seller sent the wrong game.Refunded me afterwards. But not the service expected.

His retaliatory feedback: NO ONE CAN EVER DO ENOUGH TO SATISFY THIS ONE - AVOID AND BLOCK

I paid immediately. I made sure he got his item back. I communicated with him regularly.

But, at the end of the day, he didn't deliver what he was selling and I do not have the game. My feedback is not aggressive and only contains facts. I also mentioned the refund.

If he wants to respond with an all cap AVOID AND BLOCK, be my guest. I wonder which one of us is being unfair...

I would certainly take into consideration when dealing with FuturePlayUK.

Wendelius

Last edited by Wendelius; 08-11-2007 at 18:56.
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Old 08-11-2007, 19:11   #8
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Retaliatory feedback is the bane of Ebay.

Having said that, I would not have left negative feedback. Folks do make mistakes, and to my eyes, he rectified it.
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Old 08-11-2007, 19:41   #9
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I've yet to give him feedback but his handling of the situation has been very good, instant response to e-mails and a no quibble money back or replacement. He also refunded the money straight away inc return postage.

Despite my frustration of not getting the correct item it's only when things go wrong that you really find out how some sellers handle any problems. Taking things into account I might give neutral feedback.

Last edited by Bish; 08-11-2007 at 19:42.
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Old 08-11-2007, 19:46   #10
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Fair enough. I think neutral is fair. If I withdraw the feedback, what happens to it? Does it still remain displayed?

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Old 10-11-2007, 09:25   #11
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Quote:
Originally Posted by Wendelius View Post
Fair enough. I think neutral is fair. If I withdraw the feedback, what happens to it? Does it still remain displayed?

Wendelius
You can both mutually withdraw the feedback which will remove the negative rating, but his CAPS LOCK comment will still be visible!
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Old 10-11-2007, 12:06   #12
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I gave him a positive, he messed up, but the way he handled his mess up was fine (full refund or replacement + return postage charges).

Although he was misleading about where the package was going to come from...
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Old 12-11-2007, 15:43   #13
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Leaving a negative seems a bit harsh to me. From a sellers point of view it IS worth avoiding a buyer who will leave a negative after they've done everything possible to correct a mistake. There are plenty of sellers who would have washed their hands of it.
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Old 12-11-2007, 15:51   #14
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I withdrew the feedback. On second thought, it was indeed too harsh and I let my disappointment at the mess up get the better of me. I would, however, have left a neutral since the deal didn't go through. But I certainly would have kept the fact that I was refunded speedily in the feedback comments.

Thanks for the comments, everyone.

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Old 13-11-2007, 09:13   #15
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Quote:
Originally Posted by Wendelius View Post
I withdrew the feedback. On second thought, it was indeed too harsh and I let my disappointment at the mess up get the better of me. I would, however, have left a neutral since the deal didn't go through. But I certainly would have kept the fact that I was refunded speedily in the feedback comments.

Thanks for the comments, everyone.

Wendelius
So in reality: his feedback: NO ONE CAN EVER DO ENOUGH TO SATISFY THIS ONE - AVOID AND BLOCK wasn't that far off the mark in all honesty?

Think first, before you type would be my advice here.

Last edited by puddleduck; 13-11-2007 at 09:13.
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Old 20-11-2007, 16:36   #16
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Finally got my refund off this dude, had to remind him about it though
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Old 22-11-2007, 10:17   #17
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Glad it worked out for you Lentini. Feedback considerations nonwithstanding, I won't order from FuturePlayUK anymore. But he did refund everyone, I believe.

As for you, puddleduck, feel free to AVOID AND BLOCK ME if you wish. I pay quickly and communicate and I've never tried to scam anyone.

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Old 22-11-2007, 10:41   #18
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He still hasn't refunded my postage for sending it back to him and is ignoring all emails I send him.

I was going to give him neutral feedback but now I'm going to neg him


EDIT: seems like leaving him negative feedback got my postage refund but now he wants me to withdraw my feedback

Last edited by lentini; 22-11-2007 at 11:27.
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