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Old 20-08-2008, 23:08   #1
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HSBC Visa Card Not Enrolled In Verfied By Visa?!

Hi Guys,

Trying to buy something online with my Visa Credit Card from HSBC but as soon as the site tries to re-direct me to the verified by visa password screen, I get a message onscreen telling me that this card is not enrolled into the scheme and I must use another card. I then used my Nationwide card and no problem. Rang HSBC and they told me I need to contact visa so they can enrol my card into VBV. Does anyone know if this is correct and if so has the correct phone number for VBV enrollment?

Ta in advance!
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Old 21-08-2008, 00:44   #2
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Q: How do I register my HSBC Bank Visa card for the service?
A: You can register via our Personal Internet Banking service by clicking on your Visa card details and then the 'Verified by Visa' heading on the left-hand navigation bar. You'll be given your Activation Code, which you'll use to log onto the Verified by Visa website at https://secure6.arcot.com/vpas/hsbc. Input your card details along with your Activation Code, set your Personal Assurance Message (see below) and password, and you're ready to go

Alternatively, call us on 0845 606 3535 from 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day), to be given a Temporary Password which allows you to register for the service. Then all you need to do is logon to the Verified by Visa website at https://secure6.arcot.com/vpas/hsbc and click on 'Assisted Registration'. Then input your card details along with the Temporary Password, set your Personal Assurance Message (see below) and password, and you're ready to go. If you have more than one HSBC Bank Visa card you must register each one individually.

Have you tried that phone number?
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