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Old 05-02-2006, 20:25   #1
Lord of The Rants
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Pipex ADLS not connecting.

Hi folks - query for you all!

I installed pipex at a mates house yesterday.
Last night, we were able to connect using the supplied D-Link usb modem and also using a Belkin wireless ADSL router.
Today, he can't connect at all. The green adsl light just blinks - and nothing has changed in the setup.
Yesterday, the conection sometimes dropped, but seemed good enough.
Today - nowt
He's 2.5 miles from the exchange, but his line passed their tests.
PS - there's a filter on the two phones on his house, sky has been unplugged but there is an alarm system hard-wired into the phone line.

Any thoughts?

PS - we took a laptop and tried connecting using the D-Link into the other phone sockets in the house too.
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Old 05-02-2006, 20:32   #2
philyau
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looks like no sync with the bt network.
1, reboot router making sure u leave it for >30secs, if still not working:
2,remove all phones and telephony equipment ie sky, fax etc..... and try again, if not:
3, move either router and filter to the bt master socket.
4, check phone for line noise, no noise means line is ok, noise =phone bt on 151 as ur line is knackered.
5, swap filters and connect master socket>filter>router
6, check for sync again if not:
7, remove the face plate of bt master socket to gain access to the bt test socket.
bt test socket, is the direct link to the exchange with no extensions running on it.
8, check for sync at the bt test socket, f.reset modem as well.
9 no sync get on the blower to pipex, and get then to do a whoosh test on the bt line on sync. get them to raise a fault with bt.

phil
(i work for an isp but not pipex, need any adsl help just ask)

Last edited by philyau; 05-02-2006 at 20:50.
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Old 05-02-2006, 20:46   #3
Lord of The Rants
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Thanks for your reply Phil.
I've tried the router rebooting and removed telephone equipement already, but I'll try the other things you mention. Great advice
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Old 05-02-2006, 21:30   #4
davebish
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It could well be the alarm system buggering up the connection. Not sure how you'd get around that though.... philau's test 7 should prove/disprove that.
Youve not both the usb & the router plugged in together have you?

Last edited by davebish; 05-02-2006 at 21:31.
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Old 05-02-2006, 21:41   #5
nwgarratt
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I have lost my Pipex connection three times today. The last one juts 15 minutes ago.
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Old 05-02-2006, 23:47   #6
Lord of The Rants
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Quote:
Originally Posted by davebish
It could well be the alarm system buggering up the connection. Not sure how you'd get around that though.... philau's test 7 should prove/disprove that.
Youve not both the usb & the router plugged in together have you?
Nope, though I did check!
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