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Old 14-02-2017, 15:18   #1081
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Are they any good though? I've never heard of them.
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Old 14-02-2017, 15:59   #1082
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As an existing Infinity 1 customer I just renewed my BT broadband. Up to Infinity 2 for £34.49 (including line rental.)

It was going up on April 1st anyway so this worked out at an extra £4 p/m for the faster package, which seemed like a no brainer.
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Old 14-02-2017, 19:26   #1083
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Quick question...are there any FTTC providers that don't have a 12month contract? Or is that imposed on all ISPs?

We have unlimited fibre with Zen and couldn't be happier with the service, solid 70mb and no issues whatsoever. We are moving in a few months and would need to take another 12 months contract with zen (whilst paying off the remaining 2months on the current contract*). Its only a rental we are moving to so unsure about committing to another 12months.

*Zen let you move once and will not charge you for terminating early if you get a new 12months contract at the new place. We've already done that once though.
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Old 15-02-2017, 15:57   #1084
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NowTV have no contract fibre, I'm not sure if you can get it without a TV package though.
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Old 15-02-2017, 16:32   #1085
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If you look on comparison sites like broadbandchoices or uswitch, I'm sure from memory that there are providers who do monthly contracts.
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Old 15-02-2017, 17:30   #1086
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Cheers guys will take a look. Don't want to risk a big payout if we move out after 6months .
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Old 19-02-2017, 12:59   #1087
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Hope you don't mind me piggybacking onto this thread but I've been mulling over broadband/tv/landline packages and would appreciate input:

Current (and long standing) sky tv customer, have been on a discount but that's now expired and my 'normal' bill is now £70+ for Sky fibre (which is giving me about 27mbps), 'variety pack' tv (which doesn't have sports or movies!) and landline.

I've called them up and they can 'do a deal' to reduce monthly cost to £52, but that still seemed steep for a package excluding sports, movies or box sets!? I have netflix, so never seem to watch any premium channels anyway these days.

I decided to play hardball and push for better, but was just told they will, with regret, cancel me!! - how is it I'm always reading about amazing deals people get, yet Sky seem happy enough to lose a customer of 15+ years after 15 minutes of discussion???

Anyway, a quick check indicates BT in the area is a comparable speed, if not better, and I can get the Infinity package, plus kids tv and some HD content for about £40 plus the initial (£60) installation, which works out at £45 over a year.

I'm tempted to give a switch a try...any thoughts?
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Old 19-02-2017, 13:06   #1088
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Ring and cancel your Sky package. You still get 31 days to change your mind before it all switches off and the likelihood is they'll come begging you back with a 50% discount before then.

BT Infinity is faster than Sky and for roughly the same price. I've always personally preferred the router and service from BT anyway.

I've never looked into BT TV but if you don't watch the Sky premium channels then I guess that could be a good alternative.
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Old 20-02-2017, 16:06   #1089
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Gah! What do I do? I've had BT Infinity 2 for three or four years now. Every year, as I come to the end of my contract I try and negotiate a deal for the next twelve months. My current deal is up in March and this time the best they can do is £43.49 per month over eighteen months not twelve. Just a little bit more than I pay now, but that is also before the line rental increase in April.

Plusnet however, have an offer for new customers for the next eight days or so with unlimited fibre and phone line for just £30 per month with a £25 set-up fee, and only a twelve month contract. I will try BT again and mention this to them, but if they can't budge I don't know what to do.

Plusnet are supposedly awesome, right? BT has been constantly rock solid for me since day one, and I'm really reluctant to change. Our broadband can get hammered at times with three Netflix streams going at once, etc, and we don't have any issues. Has anyone here got any experience of Plusnet, can I expect a comparable service from them?
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Old 20-02-2017, 16:08   #1090
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Plusnet do traffic shaping and I refuse to join anyone who does
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Old 20-02-2017, 16:13   #1091
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That was a concern, but I don't know how that will effect me. The only thing I've torrented in months was a Retropie image the other day. Does it have an impact on legitimate TV streaming too?
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Old 20-02-2017, 17:03   #1092
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Plusnet don't throttle anything, but they do have traffic prioritisation.

https://www.plus.net/help/legal/key-...rioritisation/

I've been with them for years and have never seen any slowdown. My line peaks at 9MB/s and I get that on usenet/p2p etc at all times.
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Old 20-02-2017, 18:33   #1093
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Steve - Did you have an email from BT telling you that the price will be going up in April? In that there is a link to "your offers" which gave me the £34.49 offer I posted earlier above.
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Old 20-02-2017, 20:25   #1094
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Unfortunately not. That was what was in the offers section for me. Cheers though. I'll try over the phone and see if I can get it down further.
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Old 20-02-2017, 20:31   #1095
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When you do, point out that Sky are currently offering fully unlimited on their 60mb Sky Fibre Max package for £35 p/m or £20 p/m for the 34mb fibre (prices for TV customers only), and either they price match it with Infinity 2 or they lose your custom.
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Old 21-02-2017, 18:27   #1096
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Well, that was a very quick phone call. They can't offer me anything else other than Infinity 2 and landline for just under £44. Someone on the RLLMUK forums is getting the same for £35, and others have suggested I drop to Infinity 1, which someone else is getting for £30 with their landline. I rarely get anything above Infinity 1 speeds anyway, so I asked about this but they actually want more than Infinity 2 for it, £47 per month! I mentioned Plusnet and Sky and said I'd have to move then and they said ok then, bye!

EDIT:
Well, thanks to advice from another person on RLLMUK, I Googled for the customer options number (0800 800 030 if anyone else needs it), and managed to get my current package for £33.49. I'm happy with that, it's only £3.49 than Plusnet would have been, and £10 less than I've been paying for the last twelve months!
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Last edited by Steve Jackson; 21-02-2017 at 19:34.
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Old 22-02-2017, 03:24   #1097
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Nice work. That's about right for Infinity 2.
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Old 06-03-2017, 16:58   #1098
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My Sky connection got switched to BT today. Thought it wasn't going to happen as it was showing as being a problem on the order tracker but just after 5pm my connection with Sky dropped and my BT connection instantly started working as soon as the HH was plugged in.

Better pings, 15mb/sec faster and 9 quid a month cheaper than Sky. If my connection is a rock solid as it was with Sky, I'll be a happy bunny
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Old 03-04-2017, 17:42   #1099
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So, i switch from Sky Fibre to BT Infinity last week...feeling very happy at saving £40+ per month....then get a call this morning from BT saying there's no capacity at my local exchange, so I'm screwed

Question is - if I'm with Sky and moving to BT, aren't they all using the same exchange anyway - so it would just be a case of switching over!?

Frantically checking Plusnet etc in the area, otherwise I'll be without internet in a month's time Any considered input greatly received
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Old 04-04-2017, 10:55   #1100
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I had the same, for some reason the Openreach system will not let you change the existing line in the cabinet to the new provider. They need another spare slot in the cabinet to patch the new provider to use. I kept checking the the Openreach checker each day and about a week later a fibre slot became available and I got my order in on time. For me, BT would not accept a fibre order until there was a spare slot. It would be the same for the other fibre providers, they all rely on Openreach.

You should be able to cancel the switch from Sky in the mean time until there is definitely a place available for you with fibre.

The checker is here: http://www.dslchecker.bt.com/adsl/adslchecker.postcode

Last edited by clockity; 04-04-2017 at 11:02. Reason: Added Link
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